IT Support Services
With a Net Promotor Score® (NPS) consistently above 90, our ‘customer first’ approach allows us to deliver exceptional service to end-users using industry-leading remote support tools.
Backed by industry-leading key performance indicators (KPI’s), our teams are able to support organisations of all sizes, from 10 users upwards.
Our service is broken into two strands; reactive and proactive. Our reactive team are here to take calls from end-users and fix issues as they arrive, minimising downtime for your staff and getting them back up and running as quickly as possible. With first-time fix rates exceeding 95% and an average call length of less than 20 minutes, your team will be back up and running in no time.
Our proactive support offering uses:
Remote monitoring tools
Incident management to see trends in your technology suite
Our trained engineers then proactively put fixes in place for issues before your staff even notice
Whilst you were sleeping
Our proactive support offers peace of mind that your IT is working as it should. Daily checks take place to ensure your estate is backed up. This can be extended to include a complete Business Continuity and Disaster Recovery (BCDR) plan with the assistance of our professional services team. Our managed range of services include patching and updating both client and server infrastructure, reporting on the status of your estate to give peace of mind that your IT is fully updated with the latest security and performance fixes and facilitating simple ‘cyber’ certification if needed.
Our Service Offerings:
Device 'Out of Box Experience'
Device Lifecycle Experience
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Streamline Your IT Approach with our IT Support Services
Complete this quick form and leave the rest to us. We'll get in touch to understand your specific IT needs and schedule a tailored discovery meeting.
With our IT Support Services, you'll experience:
- An improved end-user experience
- Maximised investment in devices
- Enhanced business efficiencies
- Security and compliance confidence
- Optimised employee productivity and collaboration