Managed End-User Compute

Hybrid working has changed the way your client devices are purchased, imaged and delivered. Our managed end-user compute services were designed to promote a great user experience to your most important asset; your employees, wherever they work from.

Bring clarity and structure to your hybrid working strategy.

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To Improve your internal customer experience.
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Enable employees to work from anywhere.
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Maximise your investment in devices.
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Deliver business wide efficiencies.

What’s included in the service?

Futureproofing productivity.

Incorporating Microsoft’s ‘New way of working’ for the hybrid workforce is an exhaustive service for the lifespan of the device. We combine Out of Box Experience and Device Lifecycle Experiences to ensure your teams can perform from anywhere.

Managed exclusively by our dedicated in-house team.

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Integration with your service desk for new user provisioning.
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Setting up new users as per your existing process.
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Liaison with internal IT teams where necessary for user rights/application setup etc.
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Backed via Jungle IT Senior Engineering Personnel.
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Escalation to internal resolver groups.
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ITSM updates.
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Management of leavers as per existing process.
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Monthly reporting on ticket volumes and SLA’s.
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Weekly Project Management Review calls.

The Device Lifecycle Experience:

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Liaise with company HR team for new user/movers/leavers.
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Maintaining asset register of endpoint devices.
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Monthly patching, remediation of errors and reporting.
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Jungle Service Desk for warranty repair handling and logistics.
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Processing, cleaning & sanitising of Leavers’ device.
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Storage of device for redeployment.

The Out of Box Experience:

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Devices ordered and brought into our Jungle IT Build Centre.
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Device DOA Check and remediation.
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Asset Tag Device.
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Pre-configuration and customisation of device prior to shipping to the end user.
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Imaging delivered via Gold Image or Intune and Autopilot.
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Asset Template update.
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Device sent to Home User or Office.