Managed End-User Compute

Hybrid working has changed the way your client devices are purchased, imaged and delivered. Our managed end-user compute services were designed to promote a great user experience to your most important asset; your employees, wherever they work from.

Bring clarity and structure to your hybrid working strategy.

  • sentiment_satisfied
    To Improve your internal customer experience.
  • zoom_out_map
    Enable employees to work from anywhere.
  • devices
    Maximise your investment in devices.
  • data_usage
    Deliver business wide efficiencies.

What’s included in the service?

Futureproofing productivity.

Incorporating Microsoft’s ‘New way of working’ for the hybrid workforce is an exhaustive service for the lifespan of the device. We combine Out of Box Experience and Device Lifecycle Experiences to ensure your teams can perform from anywhere.

Services 1000Px 8107

Managed exclusively by our dedicated in-house team.

  • headset_mic
    Integration with your service desk for new user provisioning.
  • person_add_alt
    Setting up new users as per your existing process.
  • multiple_stop
    Liaison with internal IT teams where necessary for user rights/application setup etc.
  • military_tech
    Backed via Jungle IT Senior Engineering Personnel.
  • support_agent
    Escalation to internal resolver groups.
  • forum
    ITSM updates.
  • person_off
    Management of leavers as per existing process.
  • summarize
    Monthly reporting on ticket volumes and SLA’s.
  • contact_phone
    Weekly Project Management Review calls.

The Device Lifecycle Experience:

  • groups
    Liaise with company HR team for new user/movers/leavers.
  • devices
    Maintaining asset register of endpoint devices.
  • home_repair_service
    Monthly patching, remediation of errors and reporting.
  • engineering
    Jungle Service Desk for warranty repair handling and logistics.
  • local_laundry_service
    Processing, cleaning & sanitising of Leavers’ device.
  • inventory
    Storage of device for redeployment.

The Out of Box Experience:

  • business
    Devices ordered and brought into our Jungle IT Build Centre.
  • plagiarism
    Device DOA Check and remediation.
  • qr_code
    Asset Tag Device.
  • manage_accounts
    Pre-configuration and customisation of device prior to shipping to the end user.
  • important_devices
    Imaging delivered via Gold Image or Intune and Autopilot.
  • security_update
    Asset Template update.
  • local_shipping
    Device sent to Home User or Office.

You can rely on our expertise

2000+
devices

Devices managed for various business types.

95%
autorenew

Renewed contracts for devices.

Ready to speak to an expert?

If you have any questions or you're ready to start a project then we're here to work with you.

Amanda Williams 1000Px 7568
contacts
Amanda Williams

Client Relationship Manager

Connect via Linkedin

amanda.williams@jungleit.co.uk

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