Telephony and Teams integration
With most companies now using Microsoft Teams for internal communication and collaboration it makes sense to also bring your telephony into Teams as you get to benefit from using a familiar platform that allows you to work from anywhere across a range of devices.
The power of combining Microsoft Teams and your telephony:
Work across multiple devices including laptops and mobile phones on the Teams app.
Create customer satisfaction by ensuring calls don't go unanswered.
A familiar experience makes it quick and easy to roll out with high user adoption.
Time saving scaleability and user management.
Bypasses expensive existing telephony provider solutions.
Connection agnostic – work from anywhere, answer calls from anywhere.
Reduce CAPEX and physical infrastructure and maintenance costs.
Enhance with additional features: Call Recording and Contact Centre Solutions that keeps you compliant.
Enhance with additional features: Track customer experience and satisfaction with reporting.
The Way We Communicate Has Changed
Connecting distributed workforces.
With hybrid working now commonplace companies can find their staff based from multiple locations on any given day, be it in the office, working from home or out attending meetings.
It is therefore imperative that users have visibility of their colleague’s availability as well as being able to communicate with them via calls, video meetings or instant messaging. It is also key that you are easily contactable and can speak with your customers wherever you are working to deliver the best possible customer experience.
"Microsoft Teams has become the leader in its field as it fulfills all these requirements as seen by the rapid growth in its use with people taking advantage of having it already as part of their Office 365 subscription"
New users in 2020. It currently has 145 million daily active users.
Organisations use Microsoft Teams as their default messaging platform.
How we’ll work with you
Getting the most from teams telephony; empowering and mobilising employees.
Our four-phase approach to your Teams telephony uncovers and evaluates your business in these key areas and ensures your unified communications strategy is aligned with your company goals and objectives.
There are a range of things to consider when moving your telephony into Teams and we are here to help you on your journey.
Full review of your existing telephony estate and Microsoft licensing to devise a bespoke plan. This ensures your teams have the right devices, subscriptions and are accessing the best features to support your business.
Proof of concept:
In advance of deployment, we will arrange a trial of Teams Telephony for you so you can experience first-hand the benefits it will bring your business and we can answer any questions you may have throughout the trial.
Fine-tuning and training workshops:
We work alongside your IT Department to calibrate the system to your requirements. Training provides walk-throughs and guidance on access to the management portal, putting control in the hands of the IT Department.
Project delivery and migration:
Our expert Project Managers fully manage the roll out of your solution including seamlessly porting over your existing phone numbers, ensuring business continuity. Our dedicated Team are always on hand should you need us.
You can rely on our expertise
Migrations to M365 since launch.
Hours of M365 training delivered.
Ready to speak to an expert?
If you have any questions or you're ready to start a project then we're here to work with you.