Why is EUC such a headache for companies?
By Alex Carey
It's a problem every business has, but who should own it? Fundamentally end-user computing usually lies with the IT Team but such a large proportion of the service is administrative or logistical. So is it really IT's responsibility?
Some of the key challenges I see from businesses are:
Remote onboarding
Gone are the days you bob down to the IT department to set your laptop up on the day of your induction. To access a wealth of national talent, many companies have switched to a permanent hybrid or remote working model, which means onboarding needs to be flexible. Remote onboarding can be time-consuming for internal IT teams. The additional admin and logistical tasks are necessary to ensure successful collections and deliveries of hardware, but is liaising with couriers and new hires the best use of their time?
Employee dissatisfaction in IT teams
Your IT team are your first port of call for technical issues, and they need to be fully focused on delivering amazing service and driving innovation in your business. Keeping a team motivated is problematic if you have an additional new set of tasks that seem mismatched to their skill set. Streamlining repetitive tasks like asset tagging, patching, and provisioning can free up teams to think strategically, this often provides a greater degree of job satisfaction.
Having the physical space
Many businesses are reducing office space to account for hybrid working habits so they simply don't have the luxury of secure warehousing or build room facilities to enable a quick turnaround of devices.
So, what can businesses do to solve the challenges:
- Have a trusted partner to take away the burden, they can look after the provisioning, the delivery, the collections, the audit trail, asset tagging, all the time consuming jobs.
- Innovate deployment methods: Partnering with a Microsoft Solutions provider means you get a depth of IT expertise. You get best-practice deployment and management of devices.
- Extend your space, and I don't mean buy a warehouse! Your EUC partner should act as an extension of your internal team. You get a bespoke service tailored for you, with warehouse space, flexible stock levels and an expert team of engineers to do the provisioning.
All solutions that can take away some of the headache of EUC.
Learn more about our End User Computing Services and how Jungle can help support your EUC strategy development.
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